Privacy Policy

1. Introduction

This Privacy Policy describes how Jonathan Balls ("we", "our", or "us") collects, uses, and protects your personal information when you use our tennis court booking mobile application (the "App"). We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

We collect the following types of personal information:

3. How We Use Your Information

We use your personal information solely for the following purposes:

• Authentication: Your email address is used to verify your identity and manage your account access
• Payment Processing: Your encrypted payment card details are used exclusively to process payments for tennis court bookings
• Service Delivery: To facilitate and confirm your tennis court bookings
• Customer Support: To respond to your inquiries and provide assistance with the App

4. Data Sharing and Third Parties

We do not use any third-party services, analytics platforms, or advertising networks that would have access to your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of all payment card information
• Secure data storage practices
• Regular security assessments of our systems
• Access controls to limit who can view your personal information

6. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Information: Retained while your account is active and for a reasonable period after account deletion
• Payment Information: Retained in encrypted form for the duration required by applicable financial regulations
• Booking History: Retained to provide you with booking records and customer support

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Data Portability: Request a copy of your personal information in a structured format

To exercise these rights, please contact us using the information provided in Section 11.

8. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

As we are based in London, United Kingdom, your personal information is processed and stored in the UK. We ensure that appropriate safeguards are in place for any international data processing activities.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Effective Date" at the top of this Privacy Policy
• Notify you through the App or via email
• Provide you with the opportunity to review the updated Privacy Policy

Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Legal Basis for Processing (UK/EU Users)

If you are located in the UK or EU, our legal basis for processing your personal information includes:

• Contract Performance: Processing necessary for the performance of our service contract with you (booking tennis courts)
• Legitimate Interests: Processing necessary for our legitimate business interests (account management, customer support)
• Consent: Where you have provided explicit consent for specific processing activities